At Ashirwad Holidays Private Limited (referred to as “Ashirwad Holidays,” “we,” “us,” or “our”), we are committed to respecting and protecting the privacy of our users (“You” or “Your”). This Privacy Policy outlines how we collect, use, and protect the personal data that you provide us or that we gather through the website https://www.ashirwadholidays.in (referred to as “the website”). Ashirwad Holidays, along with its subsidiary companies, ensures the confidentiality of any information shared by you.
This Privacy Policy applies to anyone who books, purchases, or enquires about products and services offered by Ashirwad Holidays through our website, offices, including corporate and branch offices, or through our preferred sales partners. By submitting your personal data or making a booking, you consent to the collection, storage, and processing of this information. If you do not agree with the terms of how we handle your personal data, we will be unable to process your booking, and we advise against using the website.
Collection and Use of Personal Information
When making a booking or purchase through our website or other customer touch points, you may be required to provide personal information, such as your name, address, email address, phone number, date of birth, encrypted credit/debit card details (including expiration date), banking information, Aadhaar number, PAN, visa-related documents (such as photographs, bank details, business or company information), passport information (passport number, issue and expiry dates), mobile number, and professional qualifications. We may also retain records of your emails or other forms of communication, and phone calls to our customer service team may be monitored or recorded for training and quality purposes. Additionally, we collect information related to your device and visits to our website (such as traffic data, location, IP address, operating system, and browser type) for system administration and reporting purposes. This information is collected anonymously and does not identify individual users.
In certain instances, we may need to gather sensitive personal data, such as information about medical conditions, disabilities, or special requirements, along with supporting medical certificates. This information is collected solely to provide the services you request and will be presented to you during the booking or purchasing process to expedite your experience. This information may also be used internally for research, analysis, and audits. We may use cookies and other tools to enhance your browsing experience, troubleshoot issues, and provide optimized content.
Purpose of Collecting Personal Information
The primary reasons for collecting, storing, transferring, or sharing your personal information are to:
- Communicate with you regarding bookings or purchases.
- Send you booking confirmations.
- Keep you informed about the status of your transactions.
- Provide you with daily tour-related updates.
- Send verification or alert messages and emails.
- Notify you of any changes or updates to your bookings.
- Address and resolve any complaints or disputes.
- Allow our customer service team to assist you.
- Detect and prevent fraudulent or criminal activities.
- Fulfill obligations related to contracts between you and us or third-party suppliers.
- Ensure the website content is displayed effectively for your convenience.
Cookies
This website uses cookies to differentiate you from other users. Cookies are small data files stored by your browser on your device when you visit the website. Most browsers automatically accept cookies, but you can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may limit the functionality of the website. By accessing the website, you consent to our use of cookies. Some cookies are essential to ensure the site works properly and helps with your bookings and purchases, while others enhance your browsing experience and allow us to improve the website.
No personal information is collected through cookies. The information gathered during this process is anonymous and does not link any online activity to you directly. We may track non-personal information (e.g., pages browsed, services viewed or booked) to improve your experience and to measure advertising effectiveness. This anonymous data helps us optimize our website and services to match your interests.
Cookies may also be used to show you advertisements or send promotional offers via email based on your browsing activities. These third-party advertising companies may use technologies like pixel tags to track ad performance. The information collected remains anonymous and is used solely to tailor advertisements and offers that may interest you.
Cookie Information:
- Some features of the website may only function with cookies enabled.
- Cookies can save your login details, so you don’t need to enter them each time (only your password will be required).
- Most cookies are “session cookies” and will be deleted when you close the browser, while “persistent cookies” remain for future visits.
- You can decline cookies through your browser settings, but this may affect your use of the website.
Cookie Usage:
- Measure entry and exit points of visitors, page visits, and search activities.
- Track usage of advertising banners and other site features.
- Analyze user trends and behavior to improve site administration and gather demographic insights.
- Pixel tags help us send emails in formats you can read and track whether messages are opened, which helps reduce unwanted communications.
Third-Party Website Links
At times, you may be directed to other websites through links provided on this website, which are relevant to certain services or information. These third-party websites may use aggregated information about your visits to our site and other websites to offer advertisements that may interest you. Rest assured, we do not share your personal information with these third parties unless you provide us explicit permission in writing. Third-party websites may use cookies and pixel tags to track your session data, such as the ads you’ve viewed and your interests. However, this does not imply that Ashirwad Holidays endorses or is associated with these external websites.
Once you click on these external links, you are leaving Ashirwad Holidays’ website. We are not responsible for the content or privacy practices of these third-party websites. Before submitting any personal information, we recommend that you review the Terms and Conditions and privacy policies of these websites, as we bear no responsibility or liability for their practices.
Parties with Whom Your Information Is Shared
To improve the efficiency of our services, your personal information may be shared with our holding company, subsidiary companies, associate companies, or entities that are under common control. Information shared will be handled under secure and controlled conditions. If Ashirwad Holidays undergoes a merger, sale, restructuring, or transfers part of the business, your personal information may also be transferred to the new entity.
We may also share your personal information with service providers such as hotels, airlines, destination management companies, transport providers, or other suppliers involved in fulfilling your booking or purchase. By making a booking with us, you authorize us to share your personal data with these service providers. However, we recommend that you review the privacy policies of these third-party service providers to understand how they handle your information, as their use of your data is beyond our control. Additionally, we may share your personal information with business partners, including banks, insurance companies, international SIM card providers, and visa consulates.
In some cases, we may be required by law to disclose your personal information. This disclosure will occur if it is necessary to comply with legal processes, such as a court order, ongoing judicial proceedings, or to exercise or defend legal rights. Disclosure may also be made if deemed reasonably necessary in good faith.
Marketing Use
We may use the information gathered from your inquiries or bookings made through this website to contact you via phone or email with details and offers related to the products you enquired about. You can request to stop receiving such marketing communications at any time by emailing us at enquiry@ashirwadholidays.in to unsubscribe.
If you have opted in to receive marketing emails, we will send you information about products and offers available through Ashirwad Holidays. We do not share your contact details with third parties for marketing purposes, except with our group companies and only if you have expressly agreed to such sharing.
We also offer opportunities to participate in contests with chances to win travel-related prizes as part of our marketing efforts. The personal information collected for these contests may include contact details and survey responses. This information is used to notify contest winners. Additionally, you may receive promotional emails, newsletters, and exclusive offers related to new products or special deals.
Your opinions and feedback are highly valued by Ashirwad Holidays, and we may conduct online surveys to gather insights. All surveys are anonymous unless specified otherwise. Participation is voluntary but encouraged, as your feedback helps improve our website and services.
You also provide us consent to use any photographs taken during your tours for marketing purposes, including publication on our website.
Data Protection and Security
While we take strong security measures to protect your personal data, information transmitted over the internet is never completely secure. Therefore, transmitting data via the internet is done at your own risk. Our website uses advanced security protocols, including SSL (Secure Socket Layer) Technology, to encrypt the information you provide to us. Although we strive to protect your data, we cannot guarantee absolute security, and Ashirwad Holidays cannot be held responsible for any unauthorized access or malicious attempts by third parties to intercept your data.
Certain parts of the website require you to sign in with a password. We ask that you keep your passwords confidential and do not share them with anyone. If you choose to withdraw consent for submitting personal information, your access to the website may be limited, and we may not be able to provide you with our services.
Intellectual Property Rights (IPR)
All products, ideas, concepts, logos, and the brand name “Ashirwad Holidays” are exclusively developed and owned by us. We have registered Trademarks, Watermarks, and Copyrights under Ashirwad Holidays and our directors. You agree not to use or display any of our registered intellectual property without prior written consent from Ashirwad Holidays. Any individual or entity attempting to infringe on our intellectual property rights will face legal consequences.
Authenticity of Data
It is your responsibility to ensure that all information you provide is accurate, truthful, and complete. Ashirwad Holidays is not responsible for verifying the authenticity or accuracy of the information provided.
Changes to This Privacy Policy
By using this website, browsing, or engaging in any transactions, you agree to comply with the latest version of our Privacy Policy in effect at the time of use. Ashirwad Holidays reserves the right to modify the contents of this Privacy Policy at any time without prior notice. It is your responsibility to review the most current version of the policy.
If you believe that we have not adhered to this Privacy Policy, please notify us at enquiry@ashirwadholidays.in, and we will make all reasonable efforts to address and resolve the issue promptly.